I called SERVPRO on a Saturday evening and received a call back from a technician within 1 hour and was able to schedule an appt. Cliff was very knowledgeable and gladly answered my questions in detail not to mention the price was reasonable.

Wow! Quick and thorough. My basement flooded and they came to my rescue. They were great with my kids as well. Thank you!

Five stars - would recommend.

I don’t know quite how to start this . . . I want to say Tom and I came home on Sunday afternoon, July 9, to a devastating situation – the water softener in our laundry room malfunctioned and spilled 20,000 gallons of water over a 10 day period in our beloved house. Is that really DEVASTATING? No one died, no one is terminally ill. Albeit it’s a MAJOR pain in the butt, but really, it’s all just STUFF which can (and will) be replaced. We called SERVPRO Eagan/Apple Valley and they were at the house within 2 hours getting drying equipment set-up (THANK YOU VINCE, ANDRE, JAVON!!). I’m SO grateful to these guys. They’ve been diligent in their duties these past weeks. TOTAL professionals!

This whole experience has given me new insight into so-called tragedies. They aren’t the monster we imagine them to be IF we don’t let them take hold of us. Dealing with them in the right way allows our character to take the spotlight.

I guess that’s all I have to say. 

Five Stars!

Very honest and upfront. They came right away when I needed them. Would recommend.

Thanks for your diligence and hard work. I really appreciate the attention to detail.

They did a far better job than I could have hoped for.  Thank you SERVPRO!

The service was very friendly and professional. I could not have asked for better!

Highly skilled technicians who do excellent work. SERVPRO is the best!

The office staff is very professional and polite.

Thank you for being so prompt and courteous!

Storm? What storm? You can't even tell there ever was any storm damage! Thank you SERVPRO!

I was very happy with the techs that came to my home. They were professional, polite, and did good work.

Thank you for the excellent work and the kindness you showed me. It means a lot!

The crew and supervisors were all very friendly and helpful.

They were pleasant and knowledgeable. It was a great experience in a bad situation.

The experience was excellent. They were professional and got the job done in as little time as possible. 

SERVPRO treated me with the utmost respect and got the mold damage repaired as they promised to do. Thank you SERVPRO.

Your employees were extremely courteous, friendly and professional.

Very happy with the work done by SERVPRO, they were very professional!

The Crew did a wonderful job and they were very personable!

When my mold damage became overwhelming your team was there to fix it. Thanks SERVPRO!

Your team made my mold problem disappear! I couldn't be happier with the results!

Knowledgeable and fair (did not try to sell services I did not need.) They rearranged their schedule to help me out. Thrilled with the process. Will be a repeat customer thanks Cliff and Vince.

"I want to take this opportunity to first thank SERVPRO for the timely response for my 'call for help' when I came home to unexpected (and shocking) water damage to my home. After taking a deep breath and 'digesting' what occurred, I went into action to find a source for help. SERVPRO appeared on my on-line search and following my frantic call, representatives arrived within an hour to get to work to dry out my home. I want to give a very special thanks and let you know what a responsible..."

"...and respectful team came to my rescue. While I have since forgotten the names of all 'team members' who assisted, the Team was led by John Mumm, and I am so thankful for his diligence and attention for several days to the project at my home. He and the Team always arrived with a smile and reassurance to me 'all will be okay'. They were top notch, and deserve a special 'shout out' for fabulous service. You surely have an asset at your company in John and the others who served with..."

"...him at my home in November. Please thank them once again for me. If you have questions, please feel free to contact me. Happy New Year!"

I may only hope that I find the correct verbiage to convince you without question that every SERVPRO associate I had the personal pleasure to meet and interact with, are, in short, the BEST! I am a retired Detective Sergeant of the New York City Police Department and a resident of Minneapolis, MN for the past 22 years. I 'read' people quickly and very accurately.

As 'out of it' as I was at our initial meeting, I shook your hands, looked each of you directly in the eye, and understood, without question, that you were there to 'serve', 'protect', and 'get the job done'. I was SAFE in your hands and therefore, I place myself in them without further question. I never placed a phone call that your project manager was not there to answer.

It never failed to astound me how often you would just appear at the house to make sure that all was going as planned and promised. In short...... you each possess the highest professional integrity and follow through I have ever experienced. A terrible moment in my life has given me the special opportunity and personal pleasure to have met each of you....and, for this, I am most grateful.

You are the jewels in the crown of SERVPRO. I am back in my home because of each of you, as your ad says, "Like it never even happened."

I've used SERVPRO in the past and the service this time is exemplary as the first time. True professionals with compassion!

Autumn, Brian, etal

I want to thank you again for all the professional and timely assistance provided. Please feel free to use me as a reference and/or any TV commercial or advertisement. I can't thank you enough!

Sincerely, Michael W.

Dear Cliff,

As I go about putting my life back together, I keep coming across evidence of the wonderful work you and your team did for me! I appreciate the thoughtful care that you gave to my clothes and other possessions, and all the washing of walls, woodwork and cupboards that removed the soot. Also I see that you repainted many surfaces where the smell had soaked in. Now everything seems clean and fresh.

You addressed the issue of having to remove my favorite wallpapers with sensitivity and added just the right color to the surfaces that had to be painted! You were treating my house if it was your own, and besides that you made a major effort to get me back in. My family next door saw the teams of people coming and going in an all out push to get me in by Christmas. I certainly appreciated that!

Getting back into my house was wonderful…everything sparkled and there were even flowers on the table and in the kitchen. Will you tell all the people on your team how much I appreciate all their hard work.

Sincerely,

Martha N.

I just wanted to send a little note to tell you how wonderful SERVPRO is. I flooded my kitchen and downstairs bedroom right before Thanksgiving. I called SERVPRO in Eagan, MN. From the gal that who answered the phone, to the people who packed my kitchen, they were just great. I will recommend SERVPRO to everyone. My contractor was also impressed by their work.

Ross,

Thanks so much for the great job you did on my kitchen. I appreciate the timeliness, great explanations, consideration to my schedule, etc. Wishing you the best in life!

Blessings & thanks, Linda

Thanks to Brian too!

They were great!!

Ross and his team were excellent!! We are VERY picky and he exceeded our expectations.

The team was very curteous, friendly and professional. They got to work immediately and did their job!

This has been overwhelming, so I was impressed. Thanks!!

I was SO relaxed to call Cliff and know everything would be taken care of in a timely and professional manner. HUGE burden lifted :)

What a relief to have SERVPRO handle this for me. It made a bad situation much better.

Communication was excellent. Very professional. I was confident in their ability to handle the project. I am very satisfied.

Very courteous and professional. Introduced themselves as soon as they arrived. Appreciate the promptness of their service.

Very polite people. They were very careful at keeping everything as clean as possible. Appreciated the removal of shoes during work.

Mike did a great job explaining all my options. I think everything is going to get back to the way it was before the water came in.